Senior/Principal Technical Program Manager  

About this Position

As a Senior/Principal Technical Program Manager  you will work across technology to drive execution, planning and prioritization that enable improved coordination, predictability, and transparency. You will identify and overcome delivery roadblocks in a complex, cross-functional environment that optimizes our sales to customer support pipeline. You will manage multiple technical programs, ensuring alignment with organizational goals, timelines, and quality standards.

What you’ll do:

• Lead and manage the end-to-end lifecycle of multiple technical programs related to our sales and customer support ecosystem, ensuring alignment with organizational goals, timelines, and quality standards.
• Define program scope, objectives, and success criteria, developing detailed plans, roadmaps, success criteria and outcomes.
• Work closely with cross-functional teams, including Technology, Engineering, Product Management, Operations and Sales to prioritize work, resolve issues, and drive decision-making.
• Drive, enable and lead customer focused, agile delivery.
• Understand our sales and customer support ways of working, and delivery solutions that optimize their effectiveness and efficiency.
• Champion best practices enterprise-wide by continuously iterating on Program Management processes and capturing best practices. 
• Foster effective communication and collaboration among team members, facilitating meetings, status updates, and regular reporting on program progress.

What we're looking for:

Minimum Requirements:

• 7+ years of experience in technical program management, demonstrating a strong track record of successfully delivering complex programs in a technology driven Saas environment.
• Direct experience with AI-driven development lifecycles and utilizing AI/Agentic workflows to optimize program management architectures.
• Proficiency in Agile program management methodologies and tools (Jira, Rally, etc.), with a deep understanding of software development lifecycle (SDLC).
• Strong leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Thrive in a culture of ownership, delivery, and innovation.  
• Ability to communicate at all levels with clarity and precision, both written and verbal
• Excellent problem-solving abilities, strategic thinking, and decision-making skills in high-pressure situations.
• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively to meet deadlines.
• Experience and familiarity with industry-standard project management software products such as Jira, and Google Suite. 
• BS in Computer Science or Engineering or related equivalent work experience 
• Agile Certification (such as Scrum Alliance Scrum Master (CSM) or Scaled Agile SAFe Agilist (SA)) required. 
• Experience with Salesforce, Zendesk, Workday preferred. 

Preferred Requirements:

• Deep proficiency in the rapidly evolving AI landscape (LLMs, generative AI, agentic frameworks) with a demonstrated ability to integrate these capabilities into practical, future-proof program management strategies.
• Effective presenter, negotiator, and collaborator who can communicate with clarity and precision at all levels of the organization.
• A strategic mindset equally passionate about business outcomes and deep technology.

 

The annual gross fixed pay range for this position is €78,000 - €116.500 plus variable compensation