We are looking for a skilled engineer who can confidently own both production support and hands-on development. In this role, you will balance day-to-day ticket resolution with meaningful contributions to application improvements, while maintaining clear communication and high-quality technical documentation.
What we expect you to bring:
- Experience in enterprise application support and troubleshooting in production environments.
- Familiarity with ticketing and engineering workflows, specifically SNOW and Azure DevOps (preferred).
- Strong documentation habits and communication skills to keep knowledge current and align with stakeholders during incidents.
- Ability to manage multiple support channels simultaneously (Phone, Email, Microsoft Teams, and Azure DevOps).
- Solid development experience in Java technologies and exposure to Angular (Angular is a plus).
- Ability to balance support responsibilities with development/project commitments without losing quality or responsiveness.
- Exposure to AI-assisted development or participation in migration/modernization efforts is an advantage.
How you work with others (soft skills):
- Ownership mindset: you drive issues to resolution and keep stakeholders informed.
- Structured problem-solving: you can triage, investigate, and document outcomes clearly.
- Collaboration: you partner with cross-functional teams during incidents and delivery.
- Reliability: you handle critical support situations with professionalism and urgency.
Application Support
- Manage and resolve production support tickets (primarily P3 and P4) covering 2025–2026.
- Work incident-related tasks by collaborating on investigation and resolution to restore service quickly.
- Log and document all support activities in SNOW and Azure DevOps to maintain a high-quality knowledge base.
- Participate in incident management activities and ensure timely resolution.
- Provide extended support beyond standard hours when active incidents require it.
- Handle non-urgent requests received via Phone, Email, Microsoft Teams, and Azure DevOps.
Development & Project Work
- Contribute to application development and enhancement tasks when not assigned to support tickets.
- Support migration, modernization, or project-based initiatives as needed by the delivery roadmap.
- Collaborate with cross-functional teams to deliver project milestones efficiently and reliably.
Work Schedule
- Support model: 8x5 (8 hours/day, 5 days/week).
- Primary working hours: 7:00 AM – 3:00 PM CST.
- Flexibility required to extend hours during active incidents or critical support situations.
We tailor the work setup to client needs within Colombia or Chile localization. If you enjoy ownership, continuous improvement, and supporting finance operations as an SAP FICO professional, we’d welcome the chance to connect.
Support work follows an 8x5 model with primary hours 7:00 AM – 3:00 PM CST, with flexibility as required during active incidents or critical support situations.
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