Previous experience in sales, appointment setting, customer service, or a similar phone-based role. Excellent verbal and written communication skills. Comfortable making a high volume of outbound calls. Confident speaking with prospective customers and asking questions. Strong follow-up and organizational skills. Comfortable working with CRM and scheduling software. Ability to handle rejection and maintain a positive attitude. Strong attention to detail. Self-motivated and able to work independently in a remote environment. Interest in fitness, wellness, or helping people achieve their goals is a plus.
We are looking for someone who is persistent without being pushy and understands that excellent follow-up is about helping prospects—not simply making calls.
ElevateOS is looking for a motivated, personable, and highly organized Fitness Lead Conversion Specialist to join our growing fitness team. This role is focused on one thing: turning new fitness leads into scheduled Virtual Fitness Consultations.
You’ll be the first human point of contact for many prospective clients, reaching out quickly by phone and text, understanding their goals, answering basic questions, overcoming objections, and getting them booked with one of our fitness professionals.
Responsibilities
- Call new personal training leads promptly after they enter our system.
- Follow up with leads who have not yet scheduled a Virtual Fitness Consultation.
- Have friendly, conversational phone calls focused on understanding each prospect's goals and needs.
- Explain the Virtual Fitness Consultation and make the booking process easy.
- Schedule consultations directly onto our team’s calendars.
- Follow up consistently with leads through phone, text, and email.
- Respond to inbound questions and help prospects move toward the next step.
- Identify and address common objections around price, time, commitment, and uncertainty.
- Maintain accurate lead and appointment information in our CRM.
- Confirm upcoming consultations and help reduce no-shows.
- Follow established sales and follow-up processes while continuously looking for ways to improve conversion.
- Communicate lead trends, objections, and feedback to the fitness leadership team.
Your primary responsibility is lead-to-consultation conversion.
Key performance indicators will include:
- Lead contact rate
- Percentage of leads reached by phone
- Virtual Fitness Consultation booking rate
- Percentage of leads who schedule after initial contact
- Consultation show rate
- Speed-to-lead / response time
- Number of follow-up attempts completed
- Overall lead-to-client conversion
$600-$1,000 / MO + performance-based incentives
Additional compensation may be available based on qualified consultations scheduled, show rate, and/or overall lead conversion performance.
Schedule: Availability during daytime and early evening hours is preferred.
Location: Remote
