- At least 4 years in sales, including 2 or more years managing a sales, inside sales or appointment setting team.
- A record of hitting team targets and raising conversion rates.
- Experience writing SOPs, playbooks or training manuals that a team used every day.
- Experience designing and leading training: onboarding, role play and call coaching.
- Strong CRM habits. You keep data clean and hold others to the same standard.
- Advanced written and spoken English. You will coach, write scripts and sell in English.
- Availability Monday to Friday, 9am to 6pm Central Time, plus weekends as needed.
- A direct communicator who manages by the numbers, follows through and stays disciplined working remotely.
How we work
- Be available for video calls with leadership and the team throughout the workday.
- Leave no thread unresolved, and share status before anyone has to ask.
- Deliver work by end of day, not end of week.
- Run several priorities at once without dropping work.
- If something can't meet the daily standard, give advance notice and a plan to finish it.
- Use AI tools like ChatGPT or Claude daily, and pick up new tools quickly.
- Work daily in Google Workspace, Airtable, ActiveCampaign, Salesmsg and Zapier.
- Automate what repeats. Doing a manual task more than three times is an inefficiency.
Lead the team
- Directly manage the schedulers and department heads in every service line.
- Set daily, weekly and monthly expectations for every lead owner.
- Run weekly 1:1s and coach each person on their numbers: what worked, where the sale was lost, what to do next.
- Recognize top performers and put improvement plans in place for anyone below target.
- Take part in hiring and shift coverage.
Own sales results
- Own bookings, win rate and revenue against goal for each service line.
- Make sure every new lead gets a text, an email and a call within 5 minutes.
- Keep pending leads moving so no lead sits without a next step.
- Review the pipeline daily and step in on stalled leads and large bookings.
- Run the team scorecard and monthly sales competitions.
- Report results, trends and risks to leadership weekly.
Build SOPs and training manuals
- Write and maintain the sales SOP and training manual for each service line.
- Document how leads move through our CRM, from first contact to completed service.
- Build SMS, email and phone scripts, including objection handling.
- Turn what top performers do into a written standard.
- Update documents whenever a process, price or service changes.
Run training and development
- Build and run onboarding so new schedulers ramp fast and sell with confidence.
- Hold regular training sessions, role play practice and call reviews.
- Review calls, texts and emails weekly and give specific feedback.
- Create a skills path for each role with clear steps to grow.
- Track results before and after training to prove what works.
Improve the process
- Keep lead data clean: every record has an owner, a status and a reason.
- Work with operations and vendor teams to close coverage gaps that cost sales.
- Find where leads drop off and fix it with process, scripts or automation.
How we measure success
- Department and lead owner win rate
- Speed to lead and time in pending
- Lead data compliance
- Revenue against goal by service line
- New hire ramp time
- Full time, fully remote contractor role.
- Paid in USD twice a month, on the 15th and last day of the month.
- Up to $500 monthly performance bonus on top of base pay.
- Schedule: Monday to Friday, 9am to 6pm Central Time, plus weekends as needed.
- We use Hubstaff for time tracking.
- Reports to the CRO.
- Clear ownership of a team and a defined set of numbers.
- The SOPs and training you build become how the whole company sells.
Your setup
- Your own computer, reliable internet and a headset.
- A quiet workspace where you can take calls.
Hiring process
- Submit a video answering 3 questions.
- Intro interview with the CRO.
- Complete a practical exercise and go over it during a live call.
- Final interview with the CEO.
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