We want someone who enjoys helping people, communicates clearly, and takes ownership of customer outcomes. In this role, success means resolving inquiries accurately, responding quickly, and ensuring customers feel heard.
- Experience: customer service experience is preferred; we also welcome strong entry-level candidates with relevant experience (e.g., retail support, call center, or internships).
- Communication: excellent verbal and written communication skills with the ability to explain information in a simple, customer-friendly way.
- Customer focus: patience, empathy, and a service mindset, with the ability to stay calm and respectful in challenging situations.
- Accuracy: strong attention to detail to ensure correct information, order updates, and documentation.
- Computer skills: comfortable using CRM/ticketing systems and office tools; willingness to learn internal platforms.
- Organization: ability to manage multiple requests at once, prioritize work, and meet response expectations.
- Teamwork: ability to collaborate with internal teams and follow escalation processes.
- Reliability: punctual and dependable, with a consistent approach to quality and follow-through.
If you’re someone who likes turning customer questions into resolved outcomes—and you care about doing things the right way—we’d like to hear from you.
You will be asked for a voice sample
We are looking for a Customer Service Representative who can deliver clear, friendly support and reliably move requests to completion.
- Answer customer inquiries via phone and/or email, providing accurate information and next steps.
- Assist with product questions, order status, shipping updates, and general account support.
- Process and document customer requests in our systems, maintaining clean, up-to-date records.
- Escalate unresolved issues to the appropriate team while keeping the customer informed on timing and progress.
- Monitor request queues and follow established service-level expectations to ensure timely responses.
- Collaborate with internal departments (e.g., sales, operations, logistics) to resolve issues efficiently.
- Identify recurring problems and share feedback that helps improve workflows and customer experience.
- Maintain professionalism, empathy, and accuracy—especially when customers are frustrated or under time pressure.
