Must-haves
- 5+ years of Project Management experience, with substantial experience managing software implementation projects.
- Proven ownership of projects across the implementation lifecycle, from planning/kickoff through Go-Live.
- Strong experience managing scope, timelines, milestones, risks, dependencies, changes, and deliverables.
- Experience coordinating cross-functional teams and multiple internal and external stakeholders.
- Strong customer-facing experience, including status communication, expectation management, difficult conversations, and escalations.
- Demonstrated ability to organize and prioritize effectively in a dynamic delivery environment.
- Strong collaboration and conflict-resolution skills.
- Ability to remain composed, pragmatic, and solution-oriented when projects encounter pressure or ambiguity.
- Advanced English for leading meetings and communicating independently with international customers.
- Own software implementation projects from kickoff through Go-Live and post-production stabilization.
- Develop and maintain project plans, milestones, timelines, deliverables, dependencies, and priorities.
- Act as a primary point of contact for customers throughout project delivery.
- Coordinate work across Functional Consultants, Technical Consultants, developers, QA resources, customer teams, and third-party partners.
- Monitor project progress and proactively identify risks, blockers, dependencies, and potential delivery impacts.
- Manage scope changes and ensure their impact on timelines, effort, and deliverables is clearly understood and communicated.
- Lead customer status meetings and maintain clear, consistent stakeholder communication.
- Manage customer expectations and facilitate escalations when projects encounter challenges.
- Drive accountability for actions, decisions, deliverables, and follow-ups across project stakeholders.
- Collaborate closely with shared resources while balancing priorities across different engagements.
- Support successful handover following Go-Live and stabilization.
We believe that great work starts with great people. At Launchpad, we offer:
- 💻 Fully remote work with hardware provided
- 🌎 Global team experience with clients in North America
- 💸 USD 3800-4200 monthly compensation
- 📚 Training and learning stipends
- 🌴 Paid Time Off (vacation, personal, study)
- 🧘♂️ A culture that values autonomy, purpose, and human connection
