- Client Portfolio Management: Manage assigned clients by researching their branding, understanding their business goals, and maintaining consistent communication to ensure satisfaction.
- Strategic Communication: Email and message clients regularly following communication guidelines, proactively addressing needs and gathering feedback.
- Onboarding Leadership: Conduct onboarding calls with new clients alongside Account Executives to familiarize them with Penji's process and set expectations for success.
- Discovery Planning: Guide each new client through a 30-day discovery period to understand their preferences, design needs, and identify compatible designers for their account.
- 90-Day Success Journey: Walk clients through structured 90-day journey with monthly recap meetings to gather feedback, adjust strategies, and ensure satisfaction milestones are met.
- Strategy Sessions: Schedule and conduct strategy calls to understand clients' 3-6 month goals and proactively plan upcoming projects that align with their objectives.
- Upgrade Identification: Monitor account usage patterns and identify opportunities to upgrade clients (additional design slots, developer add-ons, premium features) to better serve their needs.
- Brand Profile Management: Create and maintain brand profiles for all clients to ensure design consistency and quality across all projects.
- Designer-Client Matching: Collaborate with Project Managers to ensure the right designers are assigned to each client based on style compatibility and expertise.
- Creative Direction: Provide design advice and strategic guidance on client projects through hidden notes, brief clarifications, and direct communication with design teams.
- Quality Oversight: Monitor project quality and report issues with designers, projects, or team performance to maintain high standards.
- Client Retention: Act as primary point of contact for clients, building strong relationships that drive retention beyond the 90-day journey.
- Cross-Team Collaboration: Work closely with Project Managers and Account Executives to coordinate seamless client experiences and project execution.
- Performance Reporting: Track and report on client satisfaction, account health, upgrade opportunities, and portfolio performance metrics.
Are you a strategic creative leader who can manage multiple client relationships while driving design excellence? Penji is seeking an Art Director to manage a portfolio of clients, serving as their primary creative partner and trusted advisor. In this role, you'll focus on client strategy, relationship building, and creative direction—not day-to-day project execution. You'll conduct discovery sessions, lead strategy calls, and translate client goals into actionable creative direction for Project Managers and designers. This position requires strong English communication skills (written and verbal), deep knowledge across design disciplines, and the ability to identify growth opportunities while ensuring exceptional client satisfaction. If you're a design-savvy relationship builder who thrives in a strategic role, apply to join Penji today.
- 📍 Remote | 🕒 EST Hours | ⏱ 8-Hour Shift w/ a break | Lenient PTO | Commission
- Work from home: Penji is fully remote. Work from the comfort of your home or wherever your laptop is.
- Family leave: Receive paid maternity and paternity leave to spend time with your loved ones
- Vacation days: Earn vacation days every month to give you time to rest and recharge.
- Stay healthy: Veteran members earn healthcare bonuses to keep themselves up & running.
- Annual retreat: Come together every year for a huge celebratory party with the team.
- Promotional opportunity: Let your ambition shine and rise through the ranks at Penji.
- Paid to learn: Improve your skills with Penji Academy and premium online resources.
- Overtime pay: Overtime opportunities are offered every week for some extra cash.
- Awards & contests: Have a competitive spirit? Compete in design contests monthly against your peers to earn extra coins.
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