Remote IT Support & Equipment Coordinator

# Remote IT Support & Equipment Coordinator

**Location:** Mexico (Remote)
**Work Schedule:** Approximately 10 hours per week, flexible schedule
**Compensation:** $500 USD per month

## About Velorona LLC

Velorona LLC is a U.S.-based IT consulting company that works with engineering professionals to support technology projects and client needs.

**Website:** https://velorona.com
**LinkedIn:** https://www.linkedin.com/company/velorona369/

## Position Overview

Velorona LLC is seeking a reliable, organized, and technology-oriented Remote IT Support & Equipment Coordinator based in Mexico to support a member of our software engineering team.

This part-time remote role involves accessing and maintaining a designated work computer through an approved remote-access tool, assisting with basic configuration and software updates, checking equipment readiness, and following technical instructions provided by the engineering team.

The role also includes coordinating occasional computer shipments when equipment needs to be delivered to a designated recipient. Shipping is an occasional responsibility rather than a daily task.

Approximately 10 hours per week are expected. The schedule is flexible, and tasks will be prioritized according to operational needs. The ideal candidate is dependable, communicates clearly in English, follows instructions carefully, and is comfortable working independently.

## Key Responsibilities

- **Remote computer maintenance:** Access the designated work computer remotely to perform authorized maintenance tasks and basic troubleshooting.
- **Software and configuration support:** Assist with software updates, configuration changes, and routine computer tasks by following instructions provided by the engineering team.
- **Computer availability:** Check the computer's operational status and report issues that could affect its availability or remote accessibility.
- **Technical coordination:** Communicate with the designated engineer regarding equipment readiness, routine technical issues, and outstanding tasks.
- **Equipment handling:** Receive and securely package company computers when an authorized shipment is required.
- **Shipping coordination:** Prepare equipment for shipment using company-provided shipping labels or arrange carrier pickup as instructed.
- **Shipment tracking:** Monitor shipment progress, confirm delivery, and promptly report delays or delivery issues.
- **Status updates:** Provide timely updates on assigned tasks and escalate technical issues that cannot be resolved using the provided instructions.

## Key Requirements

- **English communication:** Ability to communicate clearly in spoken and written English.
- **Computer proficiency:** Comfortable using a computer, navigating common applications, following technical instructions, and performing basic troubleshooting.
- **Remote-access skills:** Willingness and ability to use an approved remote-access tool to access and maintain a designated work computer.
- **Reliability:** Dependable, responsive, and consistent in completing assigned tasks.
- **Organization:** Good attention to detail when handling equipment and coordinating shipments.
- **Security awareness:** Willingness to follow company procedures for remote access, authentication, software installation, and confidential information.
- **Internet access:** Reliable internet connection and access to a suitable computer for remote coordination.
- **Location:** Must currently reside in Mexico.

Previous experience in IT support, remote desktop tools, computer troubleshooting, equipment handling, or logistics coordination is an advantage but is not required. Training and technical guidance will be provided for assigned tasks.

## Compensation and Work Schedule

- **Monthly compensation:** $500 USD.
- **Expected workload:** Approximately 10 hours per week.
- **Work arrangement:** Fully remote from Mexico.
- **Schedule:** Flexible, with tasks completed according to operational priorities.
- **Payment frequency:** Weekly or biweekly, to be agreed upon.
- **Workload:** Primarily remote computer support and technical coordination, with occasional equipment shipments as needed.

The engagement arrangement, payment terms, and other applicable conditions will be discussed and confirmed before work begins.

Velorona LLC will provide shipping labels or arrange carrier pickup for authorized equipment shipments and will pay all associated shipping costs directly. The coordinator will not be required to use personal funds for company equipment shipments.

## How to Apply

Please submit your application in English and include a brief introduction covering:

- Your computer skills and any relevant experience in technical support, troubleshooting, or equipment coordination.
- Your English communication proficiency.
- Your availability to work approximately 10 hours per week.
- Your internet reliability and access to a suitable computer.
- Your ability to follow technical instructions and use approved remote-access tools.
- Your willingness to coordinate occasional computer shipments when needed.

Shortlisted applicants may be invited to a video interview conducted in English.

We look forward to hearing from dependable, organized candidates who are interested in supporting our engineering team at Velorona LLC.